P R E T T Y F E M B O Y
Returns & Refunds ✦
Quality guarantee on every order. We make it right if we get it wrong.
Our Policy
Our Policy
Our pieces are designed as intimate, made-to-order apparel, which means we're unable to accept general returns or exchanges. This helps us reduce waste and keep our pricing fair — while still delivering high-quality, custom-made pieces.
If anything goes wrong, you're fully covered:
Please note: ✕ Change of mind — Not eligible for return or exchange
💡 Tip for custom orders: To make sure the fit is right, you can add your exact measurements (height, weight, waist, hips) in the order notes at checkout. Our team will adjust the sizing before production.
What We Accept
We accept returns or replacements only in the following situations:
Quality defect
Stitching issues, fabric damage, broken hardware, or any manufacturing defect. Email us a photo and we\'ll replace or refund — your choice.
Wrong item received
We sent you the wrong style, color, or size? We\'ll ship the correct one immediately at no cost.
Change of mind / wrong size / don\'t like it
We understand this is disappointing, but because these are intimate items and many are handmade to order, we cannot accept returns for personal preference. Please check the Size Guide carefully before ordering.
How to File a Claim
Take photos
Take clear photos of the item you'd like to return.
Email us
Send an email to support@prettyfemboy.com with your order number, photos, and reason for the return.
Get your return address
We'll reply with the correct return address. Please don't send returns to the original shipping address — it may not be the same, and using the wrong address will delay your refund.
Ship it back
Use a trackable shipping method so we can confirm delivery.
Share your tracking number
Reply to your email thread with the return tracking number so we can keep an eye on it.
Refund processed
Once we receive and inspect the item, your refund will be processed. Done.
Refund Timeline
1–2
business days
We inspect
After receiving your return
3–7
business days
Refund issued
To your original payment method
5–10
business days
Shows on statement
Depends on your bank
Defective or Wrong Item?
If you received a defective, damaged, or incorrect item — we'll make it right. No questions asked.
🔄 Wrong item
We'll send the correct item free of charge. You keep the wrong one or send it back — your choice.
🛠️ Defective item
Email us a photo of the defect. We'll replace it or issue a full refund — whichever you prefer.
Just email support@prettyfemboy.com with your order number and a photo. We'll sort it out within 24 hours.
Good to Know
For quality issues or wrong items, all replacements and refunds are free — no fees of any kind.
Please contact us before sending anything back. We don't accept returns without prior authorization.
Original shipping costs are non-refundable.
This policy only applies to items purchased directly from prettyfemboy.com.
Returns sent to an incorrect address without our confirmation will not be processed.
We recommend using a trackable shipping method for returns so you have proof of delivery.
Received a defective or wrong item?
Email us with your order number and a photo — we'll make it right.
Contact Us